the user

February 12, 2010 at 6:58 am Leave a comment

No praise or crowd
No sound of thunder
No hero’s tale
No sign or wonder
With all I’ve known
And left behind
I find my place
In serving You

Remember the IT user? Those people who the IT department initially served? Those subject matter experts within the business. Those people who usually know best what is needed to make their daily job, business functions and therefore, by extension, the business?

Whatever happened to them? Does anyone actually listen to them anymore?

Remember the constant tussle between in-house development and packaged software? I have no intention of re-litigating that debate, but I do think, that of late, the industry has increasingly paid more attention to ‘new trends’ and ‘new products’ than on the fundamentals.

We’ve gone top down. Big picture will ultimately solve the business problems? The focus is now on the company and shareholders, rather than the stakeholders whose knowledge and effort is the driving engine of the company. Is not a balanced approach far more sensible?

This is dangerously similar to the transformation of the accounting profession. Their constant focus on moving up the corporate food chain and becoming Financial Advisors, instead of Accountants. On telling the business how to grow beans, instead of counting the beans of the business.

And so it is with IT professionals. As we look across the business landscape with our ‘Technology Focus’ we are starting to move beyond advising the CEO how to leverage technology for better business, but have promoted the notion that good technology = good business. This might be true in a technology-centric business like media, or the technology business itself, but not in general.

The ‘Financial Advisors’ ran wild with growing beans and precipitated the global economic disaster… will our love affair with all things technical, promoting technology above business interests result in tears? I think it is time to get back to serving the business…

Tell me it isn’t so… I’m listening.

PS. How many IT shops out there are cost-centers vs the profit centers to which you would seem to aspire?

Entry filed under: Technology. Tags: , , , .

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